Content about Retailing

August 29, 2012

From the outside, the Mount Prospect, Ill., True Value hardware store looks a lot like any other True Value store. It’s only 2 years old, so the sign above the door appears extra bright red and white.

When you walk through the entrance, it still looks a lot like most of the Chicago-based co-op’s fashion-forward Destination True Value format stores. At 12,600 sq. ft., it’s a little bigger than most. The registers are ringing up front, and a racetrack is punctuated by 38 endcaps promoting product, as well as ideas for the home.

July 23, 2012

A 16-unit supermarket company in Texas and New Mexico is taking the plunge into the hardware business at one of its stores. 

A 32,000-sq.-ft. store in Abilene, Texas, has altered its format to combine hardware and groceries., with 35% of the building dedicated to home improvement and repairs, according to an article in the Abilene Reporter-News. 

June 6, 2012

A report by Jack L. Hayes International, a loss prevention and inventory shrinkage control consulting firm, found that both shoplifting and stealing by employees are increasing, although the latter is growing at a faster clip. An annual survey of large retailers found that shoplifter apprehensions and recovery dollars rose 5.8% in 2011, while the same measurements applied to dishonest employees increased 11.4%.

April 26, 2012

In the California company’s first full-year fiscal earnings report since separating from Sears, Orchard Supply posted a net loss of $14.5 million, compared to net income of $8.7 million in fiscal year 2010.

The company’s sales in 2011 were $660.5 million, roughly flat from the prior years. Same store sales declined 0.6% -- average ticket was up, but transaction volume was down.

April 6, 2012

An organized retail theft ring that targeted 70 Home Depot stores in six states has been taken down by multi-agency task force after the arrest of three men in New Jersey, New York, and Pennsylvania. Two other suspects are still be sought. 

March 1, 2012

Mike Clark is already looking ahead to Christmas. 

During Chicago-based True Value’s 2012 Spring Market general session last month, Clark, the co-op's senior VP and chief merchandising officer, told member retailers: "We know you're looking ahead to fall and winter and thinking about what's going to help you drive your sales."

January 26, 2012

NCR has announced the introduction of a point-of-sale system that will allow independent retailers to manage transactions, track sales and inventory, process credit cards, and market to customers on both touch-screen terminals and Apple mobile devices.

The system is a cloud-based platform that NCR said would give independent retailers a multichannel "sell anywhere" capability.

January 9, 2012

BrassCraft Manufacturing, a division of Masco, has promoted George Werner to the position of VP retail sales. In this position, Werner will direct retail sales strategies and initiatives in support of BrassCraft Manufacturing's business goals and sales targets. In addition to all retail sales, with the exception of The Home Depot, Werner's responsibilities include the retail and wholesale segments of business for BrassCraft service parts and Cobra products.

December 13, 2011

U.S. retail and food services improved slightly in November, but NAICS code 444 retailers took a step backward. 

The U.S. Census Bureau announced Tuesday morning that advance estimates of U.S. retail and food services sales for November, adjusted for seasonal variation and holiday and trading-day differences, but not for price changes, were $399.3 billion, an increase of 0.2% from the previous month and 6.7% above November 2010.

December 2, 2011

As a former store owner, avid consumer and general retail junkie, I really get excited when I walk through a store and find myself thinking “WOW! Look at THIS.” More than once, when really excited, the “Wow!” in my head has extended to my mouth, occasionally to my embarrassment, but more often to either agreement from my fellow shoppers or the appreciation from nearby employees.

November 27, 2011

Black Friday, the biggest shopping day of the year and the traditional start of the holiday shopping season, drew more crowds and generated more sales than ever before, according to Chicago-based research firm ShopperTrak.

October 27, 2011

Despite concerns about the economy and rising household expenses, nearly three out of five (59%) consumers will put aside economic worries and spend the same or more this holiday season, according to Deloitte’s 26th annual survey of holiday spending intentions and trends. While this is a slight decline from 2010, it represents an eight-percentage point increase from 2009.

October 15, 2011

Denver -- Ace Hardware stores are showing strong same-store sales, while the distributor's wholesale sales are running ahead of the budgeted 3% growth, CEO Ray Griffith told dealers.

Speaking Saturday morning at the General Session of the co-op's 2011 Convention & Exhibits here at the Colorado Convention Center, Griffith said data from about 3,000 Ace stores show a 2.4% comparable-store sales increase over last year. In each of the last four months, the stores showed comp-sales increases of more than 4%. 

October 12, 2011

Store design and the art of packing high-volume sales in a small space was one of the front-and-center topics at the True Value Market in Philadelphia.

The company's Destination True Value (DTV) initiative -- its store design and merchandising concept -- came to Philadelphia in a new package that measured just over 5,200 sq. ft. The concept store, on full display at the Pennsylvania Convention Center, included 50% less lineal feet than the medium-size DTV format, but had 68% of the SKU count, according to the co-op.

September 28, 2011

With locations in Baton Rouge and Denham Springs, La., Do it Best Corp. member Holmes Building Materials operates two home centers, both with about 10,000 sq. ft. of retail space, supplemented by full lumberyards out back and powered by a 22-truck fleet. One location is heavily commercial, the other is heavily retail-oriented, and both operate a store-within-a-store Holmes Windows Doors & More.


September 28, 2011

Orchard Supply Hardware has gone through a lot of changes in its 80-year history, but the California chain — now numbering 89 units with $660.7 million in annual sales — has weathered them all. Changes in ownership, leadership, store design, color scheme and signage have come and gone. But the stores’ customers — known for their exceptional loyalty — have generally stuck with the chain. 


September 23, 2011

A new municipal ordinance in El Cajon, a city just east of San Diego, has put restrictions on Home Depot, Sears, Walmart, and other retailers that allow shopping carts in their parking lots, according to an article in the San Diego Union-Tribune.

August 31, 2011

Lowe’s second-quarter financial report was a disappointment to the company’s executives, who made no excuses for the retailer’s poor showing. Earnings were down slightly, revenues grew by only 1.3%, and comp-store sales were essentially flat. “Even after taking into account the challenges of the macro environment, we are still not pleased with our performance this year,” said chairman and CEO Robert Niblock, speaking at an analysts’ conference call on Aug. 15. 


August 25, 2011

It took at least 90 trips to the returns desk for a Pennsylvania man accused of shoplifting to steal $70,000 worth of merchandise from Home Depot and Lowe’s stores in Allegheny County, according to a criminal complaint filed by the state’s Attorney General’s office. 

Authorities are still looking for Jason Novak, whom they accuse of stealing merchandise, returning it for store credit, and then selling the gift cards on craigslist for 60% of their value. 

August 22, 2011

Do it Best Corp. announced the soft opening of the first four Pongs Do it Best Home Centers in Jakarta, Indonesia, earlier this month.

With the openings in Indonesia, the Fort Wayne, Ind.-based co-op expanded its customer base to 50 countries.

August 17, 2011

A police operation targeting businesses that allegedly buy stolen merchandise for resale resulted in nine arrests in New Britain, Conn., according to an article in the Hartford Courant. 

August 3, 2011

A customer satisfaction survey by J.D. Powers and Associates found that sales, delivery and installation service are slightly more important than facilities, product assortment and price when it comes to buying major appliances. 

August 1, 2011

Shoplifters and dishonest employees stole more than $7 billion last year from just 23 major retailers, according to the 23rd Annual Retail Theft Survey conducted by Jack L. Hayes International. These 23 surveyed retailers apprehended more than 1 million shoplifters and dishonest employees in 2010 and recovered more than $148 million from these thieves. 

June 30, 2011

You don’t win the hardware retailer of the year award in Worcester, Mass., for 15 straight years by being passive in the marketplace. 


To meet the challenges of a tough economy, Barrows Hardware ramped up its merchandising efforts with aggressive endcap promotions that in turn have generated increased sales.


Brian Barrows, president, said that as part of its “Door Busters” promotion, Barrows places up to 30 endcaps in the store featuring name-brand products and selling the items at cost.


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