To be successful, young workers need to develop a lot more than job-specific knowledge, experts say. Of the so-called soft skills needed for success in the workplace, communication skills are particularly critical.
Communication skills are the most important and the hardest to find, according to China Gorman, CEO of CMG Group, a talent management consultancy. “Being comfortable one on one with customers, colleagues and bosses means being comfortable with yourself and confident in your abilities,” she said.