Content about Electronic commerce

August 1, 2012

Employee morale The following is a response to the article, “Unhappy employees are staying put.”

“[Unhappy employees are] soon to be going, or at least when the economy improves — that’s when they will leave in droves because of extreme low pay and lack of respect from employers. Why wouldn’t they? No one likes being used or abused. Do you?” — Rick Heath

July 2, 2012

Described as a big win for advocates of a level retail playing field, Amazon.com began collecting sales tax in Texas July 1.

“A true free market is devoid of government preferences and special treatment,” said Sandy Kennedy, president of the Retail Industry Leaders Association (RILA). “Texas has made a powerful statement that it's time to end special treatment for online retailers and close the sales tax loophole that gives companies like Amazon an artificial leg up on Main Street retailers.”

May 2, 2012

The National Retail Federation is responding to a report from the Federal Reserve, which revealed that debit card swipe fees collected by the nation's largest banks have significantly dropped since reform regulations took effect last fall. 

February 7, 2012

E-commerce sales continue to grow, proving that more and more consumers are choosing to shop online in addition to or instead of shopping at brick-and-mortar stores. Measurement firm comScore reported that online retail spending (excluding auctions, autos and large corporate purchases) for the fourth quarter reached $49.7 billion, up 14% versus year ago. This growth rate represented the ninth consecutive quarter of positive year-over-year growth and the fifth consecutive quarter of double-digit growth rates. For the entire 2011 year, U.S.

January 27, 2012

The PayPal pilot at Home Depot stores is rapidly expanding, going from 51 test locations in the San Francisco Bay Area this week to all 2,000 Home Depot stores by the end of March, according to Bloomberg News.

PayPal director of communications Anuj Nayar told Bloomberg the digital commerce company will extend the trial to 20 additional retail partners by the end of 2012.

January 24, 2012

Home Depot is running a mobile ad campaign that allows consumers to click on ads to make a direct purchase, according to an article in Mobile Commerce Daily.

January 23, 2012

John Donahoe, president and CEO of eBay, during a Jan. 18 earnings call expanded on the test of PayPal with retailer Home Depot. 

A division of EBay, PayPal is experimenting with extending its on-line payment system to point-of-sale retail locations. In the fourth quarter of 2011, it chose Home Depot as its first national retailer for a limited test at five stores. PayPal plans to widen the pilot to 51 stores in the Bay Area by the end of the month, Donahoe said.

He explained to investors how the payment process worked by relating his own experience.

January 9, 2012

Home Depot is testing the PayPal system at its point-of-sale in five stores, according to an article in American Banker.

Customers can use their PayPal accounts to pay for merchandise by either entering their phone numbers and PayPal PIN, or by swiping their PayPal cards.

December 2, 2011

Multichannel retailing has been a buzzword since long before Jeff Bezos first reported a profit at Amazon.com (that was back in January 2002). Today, the biggest home improvement retailers are still at it, walking shoulder-to-shoulder into the multichannel future. Well, at least, they sound a lot alike.

Consider the following clicks-and-bricks-related comments:

November 7, 2011

Channel analysis Air-powered tools have a market size of $184,163,000, according to research from Port Washington, N.Y.-based research firm NPD Group. Consumer research also shows mass merchants and specialty stores are growing, while warehouse home centers dominate the field.

October 28, 2011

The third annual Mobile Audit, released Thursday by e-commerce and digital marketing company Acquity Group, found that mobile adoption is on the rise. In fact, the percentage of retailers with a mobile site reached 37% in 2011, up from 12% in 2010 and only 4% in 2009 -- a 210% increase over the past year alone.

October 24, 2011

Mooresville, N.C.-based Lowe's launched its MyLowes Web-based tool, its digital effort to help consumers maintain, manage and dream about home improvement.

October 13, 2011

The National Retail Federation Wednesday said that legislation introduced in the House to repeal debit card swipe fee reform would cost consumers more than $6 billion a year in savings that merchants plan to pass along to their customers. 

September 28, 2011

With locations in Baton Rouge and Denham Springs, La., Do it Best Corp. member Holmes Building Materials operates two home centers, both with about 10,000 sq. ft. of retail space, supplemented by full lumberyards out back and powered by a 22-truck fleet. One location is heavily commercial, the other is heavily retail-oriented, and both operate a store-within-a-store Holmes Windows Doors & More.


September 28, 2011

Sometimes it’s the little things that make the biggest differences. Then again, sometimes it’s the big things.


The Fort Wayne, Ind.-based Do it Best Corp., fresh from its October Market in Indianapolis, is advancing a slate of initiatives both large and small. Projects range from reprinting its field staff’s business cards to building what it calls a digital World Class Commerce Center. And as CEO Bob Taylor sees it, they are all in service of one overarching goal: serving the members. 


Let’s start with the big plans first. 


August 31, 2011

Ten months after the launch of True Value’s new-and-improved e-commerce program, the statistics are beginning to pile up. Most importantly, perhaps, almost 2,000 stores have signed up for the program, allowing customers to shop online and pick up purchases in their local hardware store. 


There are some things still unknown in the e-commerce world, such as the correlation between Web browsing and in-store buying. But True Value believes it’s getting closer to an understanding. And it likes what the data are showing. 


August 3, 2011

A customer satisfaction survey by J.D. Powers and Associates found that sales, delivery and installation service are slightly more important than facilities, product assortment and price when it comes to buying major appliances. 

August 2, 2011

Sulphur Springs, Texas — “Let me show you something.”


That’s how an employee at Fix & Feed Sulphur Springs Hardware greeted a reporter who was visiting the store about 80 miles east of Dallas on a hot July weekday. She marched to a back room of the 20,000-sq.-ft. hardware store to a door marked “Keep this door closed at all times,” and led the visitor inside. 


“Here is where we make the fudge,” she said. 


July 12, 2011

The Los Angeles Times reported that Amazon.com will continue to fight against a California law passed July 1, which requires the company to collect a 7.25% sales tax. Amazon said that the law is unconstitutional, and has now announced that it will make the case against the sales tax to voters, in hopes that they will vote to overturn it.

June 30, 2011

On customer safety


June 14, 2011

Are banks and credit card companies charging too much for debit transactions? Here's what we heard:

June 8, 2011

Retail associations are celebrating the defeat of a measure that would have delayed new rules governing "swipe fees" for certain card transactions at the retail point of sale.

The National Lumber and Building Material Dealers Association was among those applauding the defeat of a proposal by Sen. Jon Tester (D-Mont.) and Sen. Bob Corker (R.-Tenn.).

April 1, 2011

Power Equipment Direct, an Internet-only retailer with nine e-commerce sites, has opened its first bricks-and-mortar store -- right down the street from Home Dept, Lowe’s and Sears. According to an article in Internet Retailer, the Bolingbrook, Ill., location, a suburb of Chicago, is adjacent to one of the company’s warehouses, allowing immediate fulfillment of most orders. 

March 31, 2011

"It is one of the most active lobbying efforts I have ever seen,” quipped Senate Majority Whip Dick Durbin (D-Ill.) recently when asked about the fight over debit card swipe fees. 

And that’s saying a lot, considering he’s been on Capitol Hill for 28 years. 

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