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Australian hardware stores dig in

An article in Smart Company of Australia describes theories on independent success in the face of a new super chain.

Things are different in Australia, where the big boxes account for a mere 25% of the home improvement business, as opposed to a 75% share in the United States. But according to Retail Doctor Group managing director Brian Walker, recommendation No. 1 is a familiar phrase: Focus on service.

Australian retailer Woolworths and U.S.-based Lowe’s are rolling out a home improvement brand called Masters.


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